Freemans Bay Medical Centre: Services, Relocation & Contact

Anyone who has ever tried to book a GP appointment in central Auckland knows the quiet relief of getting through to a receptionist who actually picks up. Freemans Bay Medical Centre is about to make its biggest change in years: a move from 100 Wellington Street to 305 Ponsonby Road, announced in late 2025 with the opening date still under wraps. This guide gathers the verified details — contact info, services, Dr Vicki Mount’s credentials, and what remains unconfirmed — so you can book with confidence.

Phone: (09) 378 6653 · Email: reception@fbmc.co.nz · Website: www.freemansbaymedical.co.nz · Key GP: Dr Vicki Mount (FRNZCGP, MPH) · New address: 305 Ponsonby Road, Auckland (opening TBA)

Nine contact and logistics facts, one pattern: the phone, email, and opening hours are holding steady while the street address changes. Healthpoint, New Zealand’s public health directory, confirms the address, hours, and after-hours arrangements.

What is the latest verified information about Freemans Bay Medical Centre?

Confirmed relocation to 305 Ponsonby Road

• Freemans Bay Medical, the practice’s official website, confirms the move from its long-term home on Wellington Street to 305 Ponsonby Road.
• The same announcement says the opening date at the new address is still to be revealed.
• The practice says the move preserves “the same friendly team” and its commitment to caring for the community (quoted in full below).

The move matters because the practice isn’t shifting suburbs — it’s sliding a few blocks west, from Freemans Bay toward Ponsonby proper. For most patients, that’s the same inner-Auckland GP catchment, just a slightly longer walk from the old spot.

The pattern: the practice is signaling continuity, not growth — same team, same community mission, new building. The one detail it hasn’t signaled is a date, and that’s the detail patients will feel most.

Dr. Vicki Mount’s qualifications and specialisations

• The practice’s staff page lists Dr Mount’s formal credentials: FRNZCGP, DipPaeds, MPH, and PGCertCAvMed (Freemans Bay Medical staff page).
• Remuera Doctors, a sister Auckland practice, describes her as a specialist GP with a Master’s in Public Health and additional qualifications in pediatrics, dermoscopy, and aviation medicine.
• Remuera Doctors also names Dr Mount and Dr Jamie Shepherd as owners of Remuera Doctors, Mission Bay Doctors, and Freemans Bay Medical.

What those abbreviations mean for patients: DipPaeds is a formal diploma in children’s health, PGCertCAvMed is a postgraduate certificate in aviation medicine, and the MPH signals training in prevention at the population level. The practical read: the staff page is describing a GP whose resume reads like a specialist clinic’s.

Services: general practice, skin cancer checks, paediatrics, aviation medicine

• General practice and preventive care
• Skin cancer checks (dermoscopy)
• Paediatrics and children’s health
• Aviation medicine assessments
• Menopause care, minor surgery, and healthy aging — listed among Dr Mount’s special interests

In practical terms, a patient who spots a changing mole can be examined with a dermatoscope and treated without leaving the clinic. A parent with a sick child sees a GP who holds a paediatrics diploma. Aviation medicine sits on the qualifications list as a niche for pilots and frequent flyers — most patients will never need it, but it confirms the practice’s specialist range.

What should readers know first about Freemans Bay Medical Centre?

Overview of services

• General practice appointments run Monday to Friday, 8:00am–5:00pm, with after-hours advice through Healthline on 0800 611 116 (Healthpoint, New Zealand’s public health directory).
• Children’s health visits are backed by Dr Mount’s Diploma in Paediatrics.
• Skin checks use dermoscopy — a skill set the practice’s doctors are formally trained in.
• Aviation medicine assessments are available through Dr Mount’s PGCertCAvMed qualification.

Sore throats are a classic general-practice visit, and this guide to what tonsillitis looks like and how long it lasts helps patients know whether antibiotics are actually needed. Parents ask similar questions about digestion: the explainer on green poop in babies and when it needs a GP sorts normal infant variation from the signs that deserve a call.

The catch: the visible service list is accurate, but the roster behind it is compact — the Healthpoint profile shows Dr Mount and Dr Katie Hoeksema — so appointment supply is tied to a small team.

Location and contact

• Current verified address: 100 Wellington Street, Freemans Bay, Auckland 1011 — listed by both the practice and Healthpoint.
• New address: 305 Ponsonby Road, announced in December 2025; the opening date has not been disclosed.
• Parking and accessibility details for the new site have not been published.

The new location puts the practice directly on Ponsonby Road, a busy main street with regular bus routes. For patients who walk, the move is a modest change of address; for those who drive, parking is the open question.

The implication: the move is more upgrade than upheaval — same neighbourhood vibe, better address. But “better address” only helps once the doors actually open.

Patient feedback and community sentiment

• A local patient on an Auckland Facebook community group describes the practice’s pharmacy as “great” and praises the personal service: “Emil remembers who you are.” (Full quote with citation appears below.)

One anecdote is a signal, not a survey — there’s no large public review base to cross-check, so the comment stands in for a pattern. The move will test whether that personal touch survives a change of address.

Which official sources confirm key claims about Freemans Bay Medical Centre?

Official practice website (freemansbaymedical.co.nz)

• Confirms the relocation to 305 Ponsonby Road, with the opening date still to be revealed.
• Publishes Dr Mount’s credentials — FRNZCGP, DipPaeds, MPH, PGCertCAvMed — and her special interests.
• Lists the reception line and email address used by the practice.

Everything the practice says about itself is consistent across its home page and staff page. That internal consistency matters because the practice’s own word is the only source for some claims — the opening date, for example, exists only in what it hasn’t said.

Healthpoint profile (healthpoint.co.nz)

• Healthpoint, New Zealand’s public health directory, lists the practice at 100 Wellington Street, Freemans Bay, Auckland 1011.
• Hours: Monday to Friday, 8:00am–5:00pm.
• After-hours advice: Healthline 0800 611 116.
• Appointments: patient portal or phone.
• Also listed: Dr Katie Hoeksema.

Healthpoint is the quiet authority here: it’s not marketing, it’s the directory other health professionals use to refer patients. When the practice moves, this is the profile that has to be right.

Instagram announcement (instagram.com)

• The Instagram reel posted by the practice confirms 305 Ponsonby Road as the new location.
• The message matches the website announcement — same address, same “same friendly team” framing.
• No opening date appears in either announcement.

The Instagram post is the most shareable version of the news, and the order of announcements — address first, date later — hints that the building is locked in while the fit-out timeline is still being worked out.

Why this matters: the trusted sources all line up on the essentials. The disagreement risk isn’t about facts — it’s about timing, and the one date that matters is still unannounced.

Pros and cons: is Freemans Bay Medical Centre the right GP?

One practice, two honest columns: the specialist depth is real, and so is the uncertainty around the move.

The verdict for most patients: book if you value specialist GP depth and can tolerate an open-ended timeline; wait if the exact location and parking genuinely change your decision.

Timeline: from Freemans Bay to Ponsonby Road

• Before 2025 — The practice operates from 100 Wellington Street, Freemans Bay, Auckland 1011.
• December 2025 — The relocation to 305 Ponsonby Road is announced; no opening date is included.
• 2025 and ongoing — Transition period. The practice’s current listings still show 100 Wellington Street as the active address.

The trade-off: the move is short in distance but open-ended in timing. For anyone with a regular prescription or a planned procedure, the working assumption should stay rooted in the current address.

Confirmed vs. unclear: what to trust right now

The balance tips toward caution right now: the confirmed facts cover who and what; the unconfirmed facts cover when, and where the car goes.

What the practice and patients are saying

“Same friendly team, same commitment to caring for the community.”

Freemans Bay Medical — Instagram announcement, December 2025

“The pharmacy is great. Personal service and Emil remembers who you are.”

Local patient — Auckland community Facebook group

Two voices, one theme: the clinic’s value sits in the relationships around the medicine — the team that stays, the pharmacy that knows your name. The move tests whether that survives a new building.

The takeaway for Auckland patients

Freemans Bay Medical Centre’s care is not really the question — the timing is. The specialist GP credentials, the personal pharmacy service, the phone line, and the weekday hours are all publicly confirmed; the only open item is the actual opening day at 305 Ponsonby Road. For Auckland patients weighing this practice, the decision is clear: act on the verified number and hours today, or wait for the announced opening date and carry the uncertainty until the practice names the day.

Frequently asked questions