Consulate General of India Auckland: Contact, Services & PCC

Anyone who has needed an Indian consular service in New Zealand knows the hunt for the right contact details can be frustrating. This guide brings together verified contact methods, fee structures, and step-by-step instructions for the Consulate General of India in Auckland, which handles passport renewals, Police Clearance Certificates, and more for North Island residents.

Address: Level 13/14, 151 Queen Street, Auckland 1010 ·
Emergency (24×7): +64 212 227 439 ·
General Phone: 09 218 8216 ·
Head of Post: Mr. Madan Mohan Sethi, Consul General

Six facts about the consulate, one pattern: official contact channels are clearly listed, but fee information contains an internal discrepancy that applicants need to watch for.

How to contact the Consulate General of India in Auckland?

Physical address and visiting hours

• The consulate is located at Level 13/14, 151 Queen Street, Auckland 1010 (Consulate General of India, Auckland – official contact page).
• Visiting hours: Monday to Friday, 9:00 AM – 5:00 PM (closed on Indian and New Zealand public holidays).
• Entry is via the Queen Street lobby; take the elevator to Level 13 or 14 depending on the service counter.

General phone and email contact

• General inquiries: 09 218 8216 (office hours).
• Email for specific services:
  • PCC queries: pcc.auckland@mea.gov.in (Consulate – contact page)
  • General consular: cons1.auckland@mea.gov.in (Consulate – Miscellaneous form PDF)
• Website: cgiauckland.gov.in

24×7 emergency number

• For death and medical emergencies only: +64 212 227 439 (Consulate – Emergency Certificate page).
• This number is not for general inquiries or passport/visa status checks.
• The High Commission of India in Wellington maintains a separate emergency line: +64 212 227 651 (High Commission of India, Wellington – contact).

The pattern: contact options are well-documented, but the emergency line is strictly for crises — use the regular phone or email for routine matters.

How to get an Indian Police Clearance Certificate from New Zealand?

Eligibility and required documents

• Indian passport holders living in New Zealand can apply for a Police Clearance Certificate (PCC) through the consulate.
• Documents needed:
  • Completed application form (available on the SUVIDHA portal).
  • Copy of Indian passport (first and last pages).
  • Copy of New Zealand visa or residence permit.
  • Proof of address in New Zealand.
  • Two recent passport-size photographs.

Application process through SUVIDHA portal

1. Visit the Indian Consular Services portal (SUVIDHA).
2. Register and select “Police Clearance Certificate” from the service list.
3. Fill in the online form, upload scanned documents, and submit.
4. After submission, the application is scrutinised by the consulate (Consulate – Miscellaneous form).
5. Once scrutiny is complete, you receive an email confirmation to book an appointment (Consulate – PCC page).
6. Attend the appointment in person at the consulate with original documents.

PCC fee and payment methods

• Fee discrepancy: The PCC instructions page lists the fee as NZ$45 (Consulate – PCC page), while the official fee schedule shows NZ$72 (Consulate – Fee amount page). Both state the rate is effective from 01 April 2024.
• Always confirm the current fee by calling the consulate or checking the fee schedule before paying.
• Payment options:
  • Debit card in person at the consulate (credit cards are not accepted) (Consulate – Fee Payment PDF).
  • Online bank transfer to the consulate’s account (details on the official website).
  • Fees are non-refundable once the application is processed.
• If paying by online bank transfer, attach the transaction receipt to the application (Consulate – PCC page).

The implication: applicants should budget for up to NZ$72 and expect processing times of 2–4 weeks after the appointment, as the consulate does not guarantee a specific turnaround.

What services does the Indian Consulate in Auckland offer?

Passport services

• Passport renewal (reissue) for adult and minor passports.
• New passport applications for first-time applicants.
• Passport reissue after change of name, appearance, or expiry.
• Applications are submitted online via the Passport Seva portal or the SUVIDHA portal.

Visa services

• Tourist, business, medical, student, and employment visas for travel to India.
• Visa applications are processed through the Indian Visa Online portal.
• The consulate does not issue visas on the same day; apply well in advance.

Attestation and notarial services

• Attestation of documents for use in India (e.g., educational certificates, marriage certificates, birth certificates).
• Notarisation of documents (affidavits, powers of attorney, etc.).
• Appointment required for these services.

Consular registration and emergency assistance

• Registration of Indian citizens living in New Zealand via the SUVIDHA portal.
• Emergency assistance for medical emergencies, death of an Indian national, or arrest/detention.
• The consulate also provides emergency certificates for Indian nationals who have lost their passport.

Why this matters: the consulate is a one-stop shop for most Indian administrative needs, but each service has its own portal and appointment system — knowing which portal to use saves hours of confusion.

Who is the head of the Indian Consulate in New Zealand?

Current Consul General in Auckland

• The Consul General of India in Auckland is Mr. Madan Mohan Sethi (as of the latest available information).
• The Consulate General of India in Auckland began functioning on 5 September 2024 (High Commission of India, Wellington – contact page).

Role of the High Commission in Wellington

• The High Commission of India in Wellington is the main diplomatic mission for New Zealand, headed by the High Commissioner.
• The Auckland consulate is a subordinate office, handling consular services for the North Island.
• The High Commission covers South Island and diplomatic matters; the consulate handles routine services.

The trade-off: For residents of the South Island, the High Commission in Wellington is the primary point of contact, while North Island residents should use the Auckland consulate for most services.

How to book an appointment at the Indian Consulate in Auckland?

Online appointment system

• Appointments are booked through the Indian Consular Services portal (SUVIDHA).
• An appointment is required for passport, visa, attestation, and PCC services.
• Walk-ins are generally not accepted — you must have a confirmed appointment.

Steps to schedule a visit

1. Create an account on the SUVIDHA portal.
2. Select the service you need (e.g., “Passport Services” or “Police Clearance Certificate”).
3. Fill in the online application form and upload required documents.
4. After submission, the consulate scrutinises the application. You will receive an email confirmation once scrutiny is complete.
5. Log in to the portal again to book an appointment slot.
6. Choose a date and time from the available slots.
7. Print the appointment confirmation and bring it along with original documents to the consulate.

What to bring to the appointment

• Appointment confirmation email (printed or digital).
• Original Indian passport and copies.
• Supporting documents as required by the specific service.
• Payment (debit card or online bank transfer receipt; credit cards are not accepted).
• Any additional forms or affidavits that may be needed.

The pattern: the appointment system is straightforward but requires online submission first — you cannot book a slot without a scrutinised application.

How much is the PCC fee in New Zealand?

Standard PCC fee

• As noted, the official fee schedule states NZ$72 (Consulate – Fee amount page), while the PCC instructions say NZ$45.
• Both sources claim the rate is effective from 01 April 2024.
• Given the contradiction, the fee schedule page (NZ$72) is more likely the authoritative figure.

Accepted payment methods

• Debit card (Visa debit, Mastercard debit) — in person at the consulate counter.
• Online bank transfer to the consulate’s bank account (account details available on the official website).
• Credit cards are not accepted (Consulate – Fee Payment PDF).
• Demand drafts are listed as a legacy option on some older pages, but the latest PDF indicates only debit card and online transfer.

Online payment instructions

• If paying by online bank transfer, use the consulate’s account number (available on the fee page).
• Include the application reference number in the payment description.
• Attach the transaction receipt to your application or bring it to the appointment.
• Fees are non-refundable once the application is processed.

The implication: budget for NZ$72, and if you are charged less, consider it a pleasant surprise — but don’t count on it.

Step-by-step guide to using the Consulate General of India Auckland

1. Identify the service you need (passport, visa, PCC, attestation, etc.) and check the specific requirements on the consulate’s website.
2. Register on the SUVIDHA portal (MEA Consular Services) and submit the online application.
3. Wait for scrutiny – the consulate will review your application and send an email confirmation.
4. Book an appointment through the same portal once scrutiny is approved.
5. Prepare documents – original passport, copies, supporting documents, and payment method.
6. Visit the consulate at Level 13/14, 151 Queen Street, Auckland 1010 during your appointment slot.
7. Pay the fee by debit card in person or bring proof of online bank transfer.
8. Collect your document or receive it by post, depending on the service.

The pattern: following these steps in order ensures a smooth process, but the fee discrepancy remains a common pitfall.

What’s confirmed and what’s unclear

The implication: while the consulate’s contact details are reliable, always verify fee amounts and service availability directly before proceeding.

What the consulate’s own pages say

“For death and medical emergencies only, please call +64 212 227 439. This number is not for general enquiries.”

Consulate General of India, Auckland – Emergency Certificate page

“Fee for Police Clearance Certificate is NZ$45 (effective from 01 April 2024).”

Consulate General of India, Auckland – PCC page

“Police Clearance Certificate: NZ$72 (effective from 01 April 2024).”

Consulate General of India, Auckland – Fee amount and Mode of Payment page

“The Consulate General of India, Auckland started functioning from 5th September 2024.”

High Commission of India, Wellington – Contact page

For New Zealand residents needing Indian consular services, the choice is clear: rely on the official consulate website for contact details, but double-check the fee schedule before paying. The discrepancy between NZ$45 and NZ$72 is a real risk, and a quick phone call to 09 218 8216 could save you from a delayed application.

For firsthand experiences, check out reviews of the consulate to see how others rate the services.

Frequently asked questions